Ms. Castillo oversees more than 280 abstractors, managers and clinical leaders at Carta Healthcare, building and sustaining a national clinical data abstraction function that maintains 98-99% inter-rater reliability through a comprehensive quality framework and continuous education program. With more than 35 years of nursing experience and over 15 years in clinical data abstraction, Ms. Castillo has been a leading voice in emphasizing that “good AI is not good enough” in healthcare without clinical grounding, and under her leadership Carta Healthcare’s approach ensures AI accelerates abstraction while clinicians validate and guide outputs. Health systems working with Carta Healthcare have reduced abstraction time by up to 66% and lowered costs by 50% or more, while gaining access to timely, reliable data that supports quality improvement initiatives and resource allocation. Ms. Castillo also leads and mentors her nationwide team, helping many clinicians who have transitioned from traditional bedside roles into data-focused careers. Carta Healthcare earned gold recognition for “Best Use of AI in Healthcare” at the 2025 Merit Awards and the 2026 “AI Excellence Award.”
