Ms. Joseph defines, designs and builds new products at LeanTaaS that expand the company’s impact in healthcare operations, drawing on more than 20 years of experience in service operations strategy. Ms. Joseph previously led LeanTaaS’s infusion business for five years, more than tripling its size and expanding “iQueue for Infusion Centers” to more than 120 health systems and more than 800 infusion centers across the country. Before LeanTaaS, she was an early contributor to the creation and building of the service operations practice at McKinsey & Company, where she spent more than a decade grounding her expertise in operational strategy and innovation. She subsequently owned and operated a chain of service-based franchises for more than 10 years, working directly with the franchisor on service operations and strategy innovations.
