Dr. Keeling brings expansive IT experience to her role as vice president of EHR, Clinical, Access and Revenue Solutions for IT at University Hospitals. Most recently, she served on the program leadership team for the implementation of a new EHR for the entire health system, the largest single project endeavor in the system’s 157-year history. The implementation, which reached stabilization within three weeks of go-live, involved more than 27,000 caregivers, 5,000 providers, 100 workgroups, 50 EHR modules, 400 interfaces, 20,000 devices and 20 terabytes of converted legacy system information. Dr. Keeling also created and implemented methodology to systematically identify and address technology incompatibilities, architecture problems and machine images impacting the ambulatory practice environment. In addition, she developed a sustainable end-user support peer network, which encompasses 260-plus practices and 9,000 end users. Dr. Keeling’s work also led to a defined strategy for manual processes removal, telehealth implementation, consumer-facing scheduling, online billpay, referral management, an onboarding and reinforcement program, an IT strategy to support population health for the UH ACO, and automated testing for applications.
