Ms. Charles oversees all nursing informatics and virtual care at Parkview Health, which entails the disciplined and standardized management of various projects. She is also responsible for the virtual care department, which handles virtual sitting, virtual nursing and telemetry monitoring. She assisted the system with its plan to instsall cameras in patient rooms, initiated a virtual sitting program, helped with a clinical mobility project for improved communications via IPhones and more. Over three years, her work in virtual nursing has helped Parkview Health achieve an 81 percent reduction in C. difficile and a 76 percent reduction in the standardized infection ratio, ultimately leading to safer patients and less costs.
