Ms. Pena is responsible for the overall leadership, management and strategic direction of the client services team at Interlace, a privately held IT firm that automates healthcare and paperwork processes. She leads one third of Interlace Health’s employees, leads the customer support team, its customer implementation strategy and the company’s managed services program. In 2018, she launched the Interlace Health Customer Success Council, a council comprising 15 customers who meet quarterly to advise on products, solutions and share best practices.
