As chief customer officer for MCG Health, Ms. Nemiccolo oversees all client relationship, implementation, training and support needs for the company’s guidelines and software. Her team handles the client experience throughout using evidence-based solutions. She has overseen the expansion of MCG Health’s customer base, which has grown by 200 hospitals per year for the past 10-plus years. Under her leadership, the company has grown to include over 3,100 U.S. hospitals, a majority of health plans, plus many federal agencies. Ms. Nemiccolo’s team has also been responsible for implementing the nation’s first scalable prior authorization automation platform between a payer and provider using HL7 Da Vinci Project FHIR standards. Her strong leadership has resulted in an 86% customer retention rate for the company.
