Ms. Koester has been with Marshfield Clinic Health System since 2011. She ensures the operational effectiveness and efficient delivery of IT services to Marshfield Clinic Health System, a $3 billion integrated healthcare delivery network. Ms. Koester manages $165 million dollars of IT spend and 500 staff members. As the CIO, she determines long-term information services needs and develops the system’s technology vision. She crafts overall strategies for IT, software development, and hardware acquisition and integration to meet the organization’s mission and vision. Throughout 2023 and the beginning of 2024, Ms. Koester and her team have completed the system’s integrated ambulatory infrastructure, incorporated customer experience and design to inform a mobile channel, implemented an automation center of excellence for payer processes, and set the strategic direction for innovations like the adoption of cloud strategy, digital intake and registration, virtual scribes and virtual RNs.
