As general manager of healthcare and life sciences at Talkdesk, Ms. Hayward leads the company’s healthcare and life sciences strategy, guiding product development, go-to-market efforts, and customer engagement across provider and payer segments. A longtime healthcare leader and patient advocate, she has been a driving force behind integrating contact center technology into the broader digital front door experience. Her vision led Talkdesk to pioneer EHR-integrated, AI-powered customer support tools that improve patient access, engagement and satisfaction. Ms. Hayward also helped establish key partnerships with Epic and the College of Healthcare Information Management Executives, positioning Talkdesk as a category leader in next-generation contact center solutions. Under her leadership, Talkdesk has received top awards from Gartner, Frost & Sullivan and Newsweek for innovation, service and workplace excellence.
