Ms. Kalinowski is transforming managed services from tactical support into strategic enablers of innovation, efficiency and care quality. As vice president of healthcare managed services at Highspring, she leads award-winning teams that have achieved three consecutive No. 1 “Best in KLAS” recognitions for managed IT services from 2023–25. Under her leadership, Highspring scaled support operations by 15% while maintaining an over 95% service level agreement and achieving client satisfaction scores over 4.75 out of 5. Her gender equity initiatives led to a 40% rise in women advancing to senior roles, creating a culture of excellence rooted in equity and accountability. Clinicians and CIOs alike credit her with streamlining complex Epic support and freeing up internal teams to focus on transformative initiatives.
