For 13 years, Ms. Zaski has been leading complex teams, conceptualizing strategic initiatives and driving results-driven outcomes. Transitioning from an ICU nurse, she drives innovation and operational excellence to increase quality, patient safety and clinician satisfaction. She is known for her collaborative leadership style, mentoring emerging talent and strategic vision in aligning IT with institutional goals. Under her leadership, Renown is recognized continually as “Most Wired” by CHIME and earned Epic 10 stars in 2024. Partnering with clinicians, operations and marketing/web teams led to measurable improvements in service levels and employee engagement, while maintaining fiscal responsibility. She helped create the “One Renown” customer experience, which is digital when you want, human when you need it. The customer experience upgrade included the implementation of a single, unified EHR system, the MyChart smartphone app, and real-time information that empowers consumers to choose a physician. The system also offers online video visits, the ability to self-schedule primary care, pediatrics and imaging appointments via website, and the ability to refill medications and receive text appointment reminders. As a result, 30% of new patient appointments are made online, and visits reached record highs. Partnering with the medical group, her team utilizes AI-driven analytics for physician workload management to streamline administrative tasks, alleviate burnout and enhance patient and provider satisfaction.
