As senior vice president of customer and engagement experience solutions for enGen, Ms. Magaro is making personalized, intuitive experiences the new standard, revolutionizing how millions of healthcare members engage digitally. She oversees a $50 million portfolio and leads more than 330 employees, directing enterprisewide transformation strategies that blend digital innovation with operational precision. Ms. Magaro spearheaded the launch of meHub, an AI-powered omni-channel engagement platform that has reduced call times by 70% and migrated 88% of interactions in its first year. She also leverages her 25-plus years of business and technology experience to mentor emerging leaders and fiercely advocate for women in STEM, helping to earn top-tier employee engagement scores. A recipient of the Technology Council of Central Pennsylvania “Moxie Award” for 2023, Ms. Magaro is known for making bold ideas actionable.
