Mr. Schaff directs finance while overseeing IT, health information management and the business office in a dual CFO and COO role. Under his leadership, claim denials dropped from more than 20% to under 5%, and billing speed and accuracy improved, strengthening cash flow and cash on hand. He implemented stronger internal controls that eliminated deficiencies and conducted contract reviews to maximize compensation. Mr. Schaff was also a key executive sponsor for a successful systemwide EHR implementation that standardized workflows and improved data integrity. His emphasis on measurable outcomes and accountability has improved operational discipline across departments. He also serves on the North Dakota Hospital Association Health Trust board of advisors.
