Ms. D’Amico drives strategic alignment across 33 independent Blue Cross Blue Shield CEOs, impacting healthcare coverage for 118 million Americans in every zip code. She led the first-ever systemwide accountability initiative to improve member experience, resulting in a nearly double-digit advantage over national competitors in satisfaction and likelihood to recommend. Under her leadership, BCBS achieved five consecutive years of membership growth, contributed to a historically low U.S. uninsured rate, and implemented an outcomes-based contracting model for multimillion-dollar therapies through the Synergie Medication Collective. Her maternal health strategy reduced early elective deliveries by 60% and cesareans by 17% at Blue Distinction maternity care centers, while her national partnership with Boys and Girls Clubs of America aims to improve youth mental health for over 3 million young people by 2026. Her advocacy for working mothers has also led to expanded paid maternity leave at Blue Cross Blue Shield Association. Ms. D’Amico also serves as a board member for YWCA Greater Cleveland and as executive sponsor for BCBSA’s caregivers employee community.
