Dr. Potter leads enterprisewide strategy to improve patient safety, clinical outcomes and performance across one of the largest integrated health systems in the Houston area, overseeing system-level quality governance and aligning multidisciplinary leaders across physician, nursing, quality and operations functions. She helped redesign quality governance to create a unified accountability model, enabling more consistent execution and reducing clinical variation across multiple hospitals. Dr. Potter has driven initiatives targeting patient safety indicators and hospital-acquired conditions, translating complex data into actionable frontline strategies while fostering a culture of continuous learning. She shares insights and best practices through national forums including the Institute for Healthcare Improvement and Vizient, and her leadership has contributed to recognition for high performance in patient safety and quality. Memorial Hermann Health System has earned Vizient “Top Decile” recognition, Leapfrog “A” safety grades and top U.S. News & World Report rankings under her quality leadership.
