Dr. Gandhi leads enterprise safety strategy at Press Ganey, guiding efforts to embed safety and reliability into governance, leadership and frontline operations across client health systems nationwide. In February 2026, she launched “Zero Harm 24/7,” a national initiative calling on healthcare CEOs and boards to eliminate preventable harm, drawing on safety culture data from more than one million healthcare workers surveyed annually to outline 10 commitments addressing persistent barriers to safety progress. She leads the Press Ganey Equity Partnership, a coalition focused on addressing care disparities, and has integrated an equity lens across the company’s products by enabling segmentation of safety and experience data by demographic groups. Dr. Gandhi has authored more than 100 peer-reviewed articles, including work in The New England Journal of Medicine, and her 2024 paper “Bringing the Equity Lens to Patient Safety Event Reporting” highlighted how bias in reporting processes can obscure risks for certain patient populations. She is a former president and CEO of the National Patient Safety Foundation and former chief clinical and safety officer of the Institute for Healthcare Improvement, and is a certified professional in patient safety and a member of the National Academy of Medicine.
