Dr. Crandall was named to her current role in January 2026, taking responsibility for upholding the performance excellence and quality management standards that made GBMC HealthCare the first healthcare system in Maryland to receive the presidential “Malcolm Baldrige National Quality Award.” She brings extensive experience in advancing patient safety, quality outcomes and performance improvement across complex healthcare systems, with expertise in Lean methodology, risk management and interdisciplinary collaboration. Most recently, Dr. Crandall served as director of quality, patient safety and clinical performance improvement at Bethesda, Md.-based Suburban Hospital, a member of Baltimore-based Johns Hopkins Medicine, where she led the strategic integration of quality and safety functions, implemented high-reliability practices and drove measurable improvements in patient outcomes, including significant reductions in hospital-acquired infections and mortality rates. Earlier in her career, she led patient safety and risk assessment initiatives at several California hospitals, where she increased safety event reporting and developed staff training programs.
