With 31 years dedicated to patient safety and quality, Ms. Ulmen serves as patient safety director, safety officer and quality leader at Madelia Health, a rural critical access hospital, where she leads the organization’s performance improvement program, risk management functions and Joint Commission accreditation efforts. Her responsibilities include proactive risk assessments, failure mode and effects analyses, sentinel event response and oversight of incident reporting systems, as well as organizational safety, emergency preparedness and environment of care programs. She works with multidisciplinary committees and frontline caregivers to embed safety and quality into everyday practice, and coordinates corrective action plans to ensure year-round regulatory readiness. Ms. Ulmen reports to administration and serves as a key liaison between clinical staff, leadership and regulatory bodies at the organization.
