Mr. Lakhani joined Dana-Farber Cancer Institute in 2016 to establish its health systems improvement program, aiming to advance patient safety, quality and efficiency. In 2024, Mr. Lakhani assumed the role of senior director of health systems transformation, leading efforts to redesign and improve care delivery using systems engineering, system safety, human factors, computer simulation modeling and continuous process improvement. He also oversees the patient-reported data program, which helps capture the patient voice to inform care and enhance outcomes. Mr. Lakhani is an active member of Dana-Farber’s quality and patient safety leadership team, and he recently led a series of innovative clinical scenario simulations in mocked-up patient rooms, informing the design of Dana-Farber’s proposed future cancer hospital. The simulations were instrumental in identifying critical design enhancements to improve patient and staff safety, workflow efficiency and the overall healing environment.
