Ms. Hahn sets the strategic vision for Geisinger’s quality, patient safety, risk, infection prevention and patient experience programs. She is accountable for the implementation and outcomes of these programs across the system and its network of outpatient clinics. Ms. Hahn leveraged an unconventional risk arrangement with a national vendor to optimize quality improvement, enhancing the typical hospital value-based purchasing program. Together, they created a mutually beneficial risk-share partnership that aligns incentives, reduces waste, ensures a cost-efficient relationship and improves patient outcomes. As part of the partnership development, Geisinger moved from a reactive model to continuous process improvement, leveraging vendor relationships through transparent communication aimed at improving patient outcomes. Unique partnerships, combined with a multidisciplinary approach to patient safety, have reduced hospital-acquired infections and central-line associated bloodstream infection rates, resulting in improvements in Leapfrog hospital safety grades and the system’s overall culture of safety.
