Dr. Wilson leads enterprisewide regulatory readiness across SSM Health’s 24 hospitals, 540-plus clinics, 11 post-acute sites and behavioral health services. She designed and deployed SSM Health’s internal comprehensive assessment program, a systemwide mock survey model that saved the organization more than $1 million in avoided survey-related costs while materially improving infection prevention, equipment readiness and high-risk documentation compliance. Dr. Wilson pioneered the application of conversion rate methodology to patient complaints and grievances, pairing it with a grievance severity rating scale that standardized evaluation across the enterprise, ultimately creating an early warning system for regulatory risk. In 2026, she was featured by The Joint Commission for her work advancing “National Patient Safety Goal 2: Culture of Safety,” and in 2025 she was invited by the Health Resources and Services Administration to serve on a technical expert panel advising on National Safety and Quality Standards for Organ Procurement Organizations. She received the “Distinguished Quality Professional Award” from the Missouri Association for Healthcare Quality in 2025.
