Dr. Lu leads quality improvement, patient safety, risk, regulatory compliance, health equity, clinical documentation integrity, quality analytics, hospital epidemiology and infection prevention at UCSF Health, and also serves as the organization’s designated patient safety officer. Since taking the role in 2021, she has developed new quality and safety governance structures, initiated the organization’s first enterprisewide culture of safety survey and redesigned the patient safety event reporting management process. Dr. Lu has shifted UCSF Health’s clinical analytics program from reactive to proactive data visualization, and advanced clinical pathway and care redesign initiatives that have improved clinical outcomes, patient experience and provider experience while reducing costs. Under her leadership, UCSF Health has earned a Leapfrog “A” grade and “Top Teaching Hospital” award for three consecutive years, appeared on the U.S. News & World Report honor roll for four consecutive years and achieved a Vizient top-10 ranking for four consecutive years. The organization also achieved a CMS 5-star rating for the first time in its history in 2023, sustaining it in 2024 and 2025.
