As chief quality officer, Dr. Bajaj leads quality and safety transformations at NYC Health + Hospitals/Jacobi and North Central Bronx, serving nearly a million Bronx residents. Overseeing two acute care facilities with more than 700 beds, she drives improvements in clinical performance across outpatient, inpatient, emergency and telehealth services. Dr. Bajaj is an expert in integrating equity with healthcare quality and safety, healthcare environmental sustainability and maternal health diagnostic safety. She merged the quality and safety programs at Jacobi and NCB into a single high-performing entity and introduced “Success Cause Analysis” to enhance psychological safety and staff engagement. Her work, featured in major media and healthcare publications, includes the widely adopted PEARLS Healthcare Debriefing Tool. Dr. Bajaj also mentors emerging leaders and has implemented a decarbonization strategy within the quality assurance plan, achieving significant greenhouse gas reductions.
