Mr. Bates founded the Keck Medicine of USC Quality Institute and co-created the Keck Academy for Continuous Improvement, instilling a culture of excellence throughout the health system. Under his leadership, the system has achieved repeated CMS 5-star ratings, Leapfrog “A” grades, and Vizient “Top Performer” status. He is a master trainer in TeamSTEPPS, an evidence-based teamwork system, and the just culture system of shared accountability. His leadership emphasizes staff empowerment and systems learning. Mr. Bates also serves on the editorial board of Management in Healthcare. He brings a background in both nursing and administration, having previously served as executive administrator for quality and outcomes and CNO at other Southern California institutions.
