Dr. Crandall leads safety event management and harm reduction initiatives at Suburban Hospital while also contributing to Baltimore-based Johns Hopkins Medicine’s broader safety practices. She implemented a systemwide event management workflow, as well as an early disclosure and apology model to support patients after adverse events. Dr. Crandall also co-developed the National Capitol Region’s high reliability curriculum, training over 3,900 professionals. Additionally, she oversees a thriving safety coach program. Her efforts have improved all 16 patient safety domains in the hospital’s culture survey and increased voluntary reporting. A thought leader and national speaker, Dr. Crandall is also a principal staff member of the Armstrong Institute for Patient Safety and Quality.
