Ms. Lindgren oversees both proactive and reactive strategies to ensure safe, reliable patient care across Advocate Health, leading high reliability initiatives that emphasize cultural change and system redesign to reduce human error. She directs investigations into medical errors and near misses, collaborating with multiple departments to ensure lessons are learned, future incidents are prevented, and the psychological wellbeing of team members is supported. Under her leadership, the organization has implemented a standardized safety management framework, resulting in significant reductions in serious preventable harm and insurance expenses. Ms. Lindgren’s work extends to national collaborations, integrating simulation into patient safety programs, advancing automation to detect diagnostic errors, and partnering with the FDA on recall processes. She previously served as a clinic administrator for orthopedic hospital outpatient clinics and remains active in national presentations on patient safety and high reliability.
