Ms. Shattuck provides strategic leadership for enterprise support services across Upstate University Hospital, a level 1 trauma center that includes a children’s hospital, burn center, cancer center and more than 30 ambulatory locations. There, she leads more than 200 staff across purchasing, equipment and asset management, supply chain analytics, distribution, mail services, receiving, operating room materials, value analysis and an 80,000-square-foot supply chain distribution center. Ms. Shattuck directed a top-to-bottom inventory and real-time location system tagging initiative for more than 8,000 pieces of mobile equipment, establishing a new inventory baseline and improving asset visibility, and advanced procure-to-pay automation so that 95% of invoices are now paid within 30 days. She launched the “Req to Check” initiative to fully automate scanning, ordering, receiving and invoice payment, and implemented robotic process automation to streamline hospital purchasing operations. Ms. Shattuck also redesigned the supply chain service delivery model by embedding personnel within inpatient nursing units, emergency departments and ambulatory locations to manage supply levels, returning more than 9,000 nursing hours to patient care and helping deliver more than $4.5 million in combined 2025 savings. During the 2025 IV fluid crisis, she proactively managed inventory for more than 60 impacted products, and the hospital has maintained zero product stock-outs since December 2020 despite recalls and national supply disruptions. In 2025, the hospital’s supply chain management department was honored for excellence in cost management and innovation by United Iroquois Shared Services, a Premier group purchasing organization. Ms. Shattuck is president-elect of the Healthcare Supply Chain Association of Upstate New York.
