Ms. Mercado has built a collaborative, data-driven supply chain operating model at Hartford HealthCare that supports more than 500 locations, uniting clinicians, finance leaders and operational teams to standardize processes and strengthen transparency. Under her leadership, the health system’s supply chain has driven $91.4 million in cost reductions, along with substantial price decreases across key categories and near-perfect inventory accuracy rates in procedural and consolidated service environments. Her leadership has been recognized with Healthcare Purchasing News naming Hartford HealthCare its “2026 Supply Chain Department of the Year,” an honor highlighting the system’s integration of supply chain across clinical care, analytics, operations, capital planning and governance. Ms. Mercado has directed significant investment toward community-based suppliers, strengthening regional economies while aligning with Hartford HealthCare’s commitment to access and affordability. She has also advanced a long-term collaboration with GE HealthCare to continuously modernize imaging technology across the system, including AI-enabled diagnostics, while reducing equipment obsolescence and downtime.
