With more than 30 years of experience in operations and supply chain leadership, Mr. Godfrey oversees the team responsible for sourcing through payment for goods and services supporting Baptist Health South Florida’s 12 hospitals and more than 200 outpatient centers and physician practices, which together provide more than 1.8 million patient visits per year. He built a custom customer relationship management-based communication management system, which was adapted from a sales tool and supports bidirectional communication, escalation and status tracking between internal teams and vendors. In its first year implementing this, the system resolved nearly 37,000 match exceptions, managed 98,000 emails and cut resolution time from 60 days to 11 days, avoiding $2.9 million in overcharges and cutting pending contracts by 28%. That tool, known as “HealthChain,” has since led to a partnership with Salesforce to market it more broadly. Mr. Godfrey has also made sustainability a priority, hiring a dedicated sustainability project manager, deploying more than 190 electric vehicle charging units, converting more than 10% of Baptist Health’s fleet to electric vehicles and diverting 3,000 pounds of single-use device waste. He was named one of the “10 People to Watch in Healthcare Contracting” by The Journal of Healthcare Contracting and serves as an advisory board member for Florida Atlantic University’s supply chain program.
