Ms. Hereford oversees nursing operations across University Hospitals’ extensive network of facilities. Since taking on the role in April 2021, she has led efforts to address nursing workforce shortages with a strategic three-pronged approach focused on retention, recruitment and workforce development. Under her leadership, UH launched the Care Team of Tomorrow model in 2022, enhancing patient care delivery and operational efficiency across medical-surgical units. Ms. Hereford also introduced the UH Distinguished Nurse Award and the Notable Nurses recognition program, celebrating exemplary nursing professionals and fostering a culture of excellence within the organization. In 2023, she spearheaded the UH Future Nurse Academy, engaging high school students in nursing careers and providing hands-on training opportunities. She has been instrumental in launching innovative initiatives, such as the Intelligent Hospital Room project, aimed at integrating advanced technology into nursing care.
