Ms. Moore oversees the clinical and operational standards for over 2,500 nurses across multiple Mercy facilities in Southwest Missouri, including acute care, specialty and critical access hospitals. She plays a key role in driving strategic initiatives that enhance patient safety, financial performance and employee engagement, while also fostering strong community ties to strengthen the nursing pipeline. Under her leadership, the patient access center at Mercy Hospital saw a 19.3% year-over-year growth in patient visits, contributing an additional $11.5 million to the margin. In addition, she oversaw significant improvements in the hospital’s emergency room efficiency, reducing wait times by 90 minutes and increasing patient capacity to serve more than 1,000 additional patients per month. Ms. Moore’s focus on workforce management resulted in a $4.2 million reduction in contingent labor costs and increased retention at Mercy Hospital. Her strategic partnership with Southwest Baptist University has secured a steady supply of qualified nurses for the future.
