Dr. Miller’s commitment to eliminating preventable harm, improving patient experience, and creating a healthy work environment is evidenced by the new daily management system which escalates issues to Baystate leaders. It has led one department to a 66 percent decrease in falls, another to achieving zero catheter-associated urinary tract infections, and another to seeing a 2.92 percent decrease in hospital-acquired pressure injuries over just three months. She was key to merging phlebotomy and IV teams to become one vascular access service team, improving safety and preventing delays in care to vascular access and blood draws. She became Baystate Health’s chief nursing executive in 2022, a new health system position, as well as Baystate Medical Center’s permanent CNO. Her dedication to nursing education is demonstrated by the Baystate Health Nurse Residency Program, improvements to the Professional Nursing Recognition Program, and the First Annual Holistic and Nursing Scholarship Symposium.
