Ms. Santos is the CNO of Orlando Health Orlando Regional Medical Center, where she leads nursing strategy, clinical practice and care delivery at one of Florida’s largest and most complex tertiary hospitals. With more than 14 years of executive nursing leadership experience, Ms. Santos has driven excellence in quality, safety and professional practice. She is credited with fostering top-decile team engagement through a strong shared governance structure and a deeply relational leadership style. Ms. Santos also regularly practices alongside frontline nurses to stay grounded in patient care realities. Under her leadership, the medical center achieved Magnet designation in 2023 and earned a record 17 “Beacon Awards for Excellence” from the American Association of Critical-Care Nurses, the most earned by any hospital in the state. The hospital’s emergency department, a level 1 trauma center, is one of only 94 nationwide to receive the Emergency Nurses Association’s “Lantern Award” from 2024–2027. Prior to joining Orlando Health, Ms. Santos was CNO and vice president of patient care services at Good Samaritan Medical Center in Brockton, Mass.
