As system CNO for North Country Healthcare, Ms. Haynes holds executive responsibility for aligning nursing resources and clinical operations across three affiliated hospital organizations. She provides strategic oversight for acute care units, emergency departments, surgical services, intensive care units and other hospital-based nursing operations, with a focus on standardizing practice, advancing quality and patient safety, and ensuring regulatory compliance across the system. Beyond hospital operations, she has aligned the continuum of care for palliative care, home health and hospice, strengthening transitions, coordination and consistency of compassionate care across settings. She also leads nursing workforce development and operational efficiency initiatives while maintaining high standards of clinical excellence. In addition to her CNO role, she serves as president and CEO of North Country Home Health and Hospice, reinforcing systemwide integration across acute and post-acute services. Her accomplishments include system alignment of nursing resources across all affiliates, achieving more than 99% medication barcode scanning compliance to enhance medication safety, implementing a system-level infection control platform that reduced hospital-acquired infections, executing one of the region’s strongest cost-control programs without compromising quality, improving care coordination across palliative/home health/hospice, and increasing nursing satisfaction scores.
