Dr. Santana leads nursing operations and patient care services at Southern New Hampshire Health, driving clinical excellence, workforce development and patient-centered innovation. She is widely respected for guiding the organization to its fourth consecutive Magnet designation, an achievement attained by only a small percentage of hospitals nationwide. Dr. Santana’s leadership emphasizes shared governance, evidence-based practice and strong mentorship pipelines that support nurse engagement and retention. Previously, she was instrumental in securing Lowell (Mass.) General Hospital’s first Magnet designation, underscoring her ability to build and sustain high-performing nursing cultures. Beyond the organization, Susan serves on the board of directors for the Front Door Agency, extending her impact to community health and social support.
