Ms. Call serves as the cross-market CNO for Mercy Health–Lorain and Mercy Health–Youngstown, where she leads nursing operations across multiple facilities. She ensures high-quality patient care through standardized protocols, strategic planning and the integration of new technologies. Ms. Call’s leadership has significantly reduced nursing turnover and reliance on agency staff, all while fostering professional development through initiatives like the student nurse extern program. She played a key role in opening a 32-bed Covid-19 unit in 2020, overseeing staffing models and protective equipment protocols. She also sought to strengthen the hospitals’ health equity efforts by engaging minority communities in vaccine outreach. Ms. Call’s leadership also contributed to multiple successful Magnet designations.
