Ms. Franklin was promoted to CNO in July 2025, bringing more than 30 years of progressive clinical and operational leadership experience to the role. Most recently, she served as vice president with responsibility for women’s and children’s services, nursing support and interpreter services, overseeing care delivery across multiple settings. Ms. Franklin began her healthcare career in 1990 as a nursing assistant at what later became Carilion Roanoke Community Hospital, giving her firsthand insight into bedside care and workforce needs. Throughout her career, she has advanced through a series of leadership roles spanning both hospital and ambulatory environments, consistently driving quality, safety and operational excellence. She previously served as co-interim CNO, where she oversaw the nursing center of excellence and nursing operations at Carilion Medical Center and affiliated ambulatory practices.
