Ms. Adams leads safe, effective, error-free care delivery as the CNO of Ochsner Westbank Hospital, with accountability for staffing models, throughput, capacity, and performance on key quality and experience measures. Her scope includes advancing innovation in care delivery with tools like virtual nursing and virtual discharge instructions, all while ensuring patients move smoothly through the hospital with clear, consistent communication. Ms. Adams also directs regulatory and compliance readiness, keeping operations aligned with required standards and internal benchmarks. She oversees critical performance priorities including “Target Zero” initiatives, pay-for-performance outcomes and consumer assessment scores. Her steady judgment and ability to navigate complex relationships were especially vital skills during major system changes, including the hospital’s post-acquisition transition and Epic EHR implementation.
