Dr. Richards is responsible for systemwide nursing practice and the advancement of patient care services across Children’s Health at Intermountain, with executive oversight of pediatric care strategy and operations. As a member of the enterprise leadership team, she has aligned nursing governance, unified priorities, simplified processes and optimized work to better support quality, patient experience, staff engagement and labor efficiency. Dr. Richards led nursing through a systemwide EHR expansion and unification effort, strengthening standardization and coordination across care settings. She designed and implemented Intermountain’s nursing professional practice model with frontline nurses, anchored in advocacy, empowerment, innovation, collaboration and inspiration. She also launched iAspire, a development and recognition program that produced a 3.9% turnover rate among enrolled nurses versus 14.4% among eligible non-enrolled peers, and advanced leadership readiness through a nurse leader academy grounded in Magnet transformational leadership principles. Her portfolio includes care model redesign and innovation pilots such as community health worker deployment to address social determinants of health and ambient listening technology in Epic to reduce documentation burden, with early results showing time savings and improved patient satisfaction.
