Dr. Cutter oversees nursing and clinical operations across the Jackson Memorial Hospital campus and affiliated entities, including Holtz Children’s Hospital, The Women’s Hospital at Jackson Memorial, the Christine E. Lynn Rehabilitation Center, and systemwide emergency departments. Since stepping into the CNO role in 2023, she has led more than 3,500 staff in one of the nation’s largest academic public hospital environments, focusing on workforce stability, quality outcomes and operational efficiency. Under her leadership, hospital-acquired infections decreased by 75% and CMS patient experience ratings improved from 2-star ratings to 3-star ratings. She has implemented nurse-driven clinical and operational initiatives, including a mobility program, a trauma nursing core course certification pathway for trauma nurses, an early warning system to reduce rapid response activations, and a nurse-led palliative care consult service. As system emergency department executive lead, she applied Lean methodologies to improve throughput, reduce wait times, shorten emergency department length of stay, decrease boarding and lower the sepsis mortality index. She also guided a triennial Joint Commission survey with no nursing findings and led the Miami Burn Center through successful American Burn Association re-verification, reinforcing high reliability across complex service lines.
