Dr. Jones leads nursing practice for Jackson Behavioral Health Hospital and the Jackson Community Mental Health Center, overseeing standards of psychiatric nursing care, staff development and ongoing readiness for safety, quality and regulatory compliance across one of the largest behavioral health providers in Florida. Since joining Jackson nine years ago, she has held various leadership roles including associate CNO for clinical operations at Jackson Memorial Hospital. She has strengthened care delivery infrastructure across both inpatient behavioral health and community-based services. Prior to assuming the CNO role, she led the development of two early recovery after-surgery programs and helped launch key operational initiatives, including the discharge call center and the Covid-19 decision support center, which served as a communication hub for pandemic-related care coordination. Since 2022, under her leadership as CNO, Jackson Behavioral Health has delivered measurable quality gains, exceeding national averages in substance use measures, immunizations, metabolic disorder screening and transition-of-care documentation, while also reducing use of physical restraints and seclusion.
