Dr. Robertshaw leads patient care services at UR Medicine Thompson Health, overseeing more than 300 associates and a $35 million-plus operating budget across acute and ambulatory services including the emergency department, ICU, medical-surgical, birthing center, cardiopulmonary, case management and social work, pharmacy and perioperative services. Under her leadership, Thompson Health advanced multiple quality and accreditation milestones, including preparations for the organization’s fifth American Nurses Credentialing Center Magnet designation. During the prior designation cycle, the organization outperformed national benchmarks in fall prevention, prevention of hospital-acquired pressure injuries, catheter-associated urinary tract infection and central line-associated bloodstream infections performance, diabetes management in primary care practices and patient satisfaction with nurses. Dr. Robertshaw has expanded academic pipeline and tuition support programs, including partnership in the University of Rochester School of Nursing “Scholars’ Program” and local tuition-for-service collaborations that grow the proportion of BSN-prepared nurses. She also built an RN residency program spanning specialty areas like the operating room, ICU, emergency department, birthing center and post-anesthesia care unit. Additionally, she strengthened recognition and wellness efforts through DAISY Foundation and internal awards, “Signing Day” recruitment events, and nurse-led community initiatives such as an inpatient food pantry.
