Ms. Hess is the CNO at North Texas Medical Center, where she leads nursing and clinical quality efforts with a focus on elevating outcomes, strengthening patient experience, and cultivating a culture of excellence and continuous improvement. Her responsibilities center on maintaining high standards for quality and patient satisfaction while implementing operational improvements that support safe, reliable care. During her tenure as CNO, the organization achieved a 5-star CMS rating, eliminated more than $1 million in contract labor, earned the Center for Improvement in Healthcare Quality “Center of Excellence in Nursing” award, and implemented a nurse residency program to support workforce development and retention. Ms. Hess also serves as an advisor on the North Central Texas College School of Nursing’s advisory council, reinforcing pipeline development and community partnership. Prior to becoming CNO, she served as Women’s Center director of nursing, bringing frontline operational leadership experience into her executive role.
