Ms. Dickey provides strategic and operational oversight for nursing services at Lakeview Hospital, a 125-bed acute care hospital that is part of Nashville, Tenn.-based HCA Healthcare. She is tasked with leading initiatives that advance patient-centered care, regulatory compliance, workforce engagement and clinical excellence. As executive sponsor of the facility care experience, she drove patient satisfaction scores from the 70th to the 87th percentile within two quarters across inpatient and emergency services. Under her leadership, Lakeview Hospital achieved zero rates of hospital-acquired pressure injuries, central line-associated bloodstream infection and catheter-associated urinary tract infection, reflecting a sustained focus on quality and safety. She also strengthened nurse and physician engagement, achieving 0% turnover among registered nurse leaders and significantly reducing overall nursing turnover year-over-year. Ms. Dickey’s collaborative leadership approach has supported the successful launch of new service lines and reinforced Lakeview’s long-standing recognition for patient safety, quality outcomes and workplace excellence.
