Ms. Miller has served as CNO for the past seven years across two hospitals, with primary accountability for quality, patient safety, and associate and patient experience. She is a visible leader in the organization’s high reliability journey, championing just culture, psychological safety and transparent safety-event reporting. Ms. Miller established a “just objective peer review” process that has strengthened trust, accountability and patient safety outcomes. Under her leadership, emergency department “left without being seen” rates dropped below 1%, and operating room first-case on-time starts significantly improved. She is deeply committed to nursing education, leading onboarding, a peer buddy system for new nurses and nursing graduation initiatives. Partnering closely with medical leadership, she implemented a dyad clinical leadership model, supporting Magnet designation, CMS 4- to 5-star ratings, and Leapfrog “A” grades across both hospitals.
