Dr. Goff oversees strategy for Avera Health’s outpatient pharmacy services, including specialty, long-term care, retail and home infusion pharmacy, and the 340B program, managing a $350 million expense budget and more than 250 full-time employees. She has led the growth of Avera Specialty Pharmacy since 2015, expanding and relocating operations three times in 10 years. The team now delivers 115,000 specialty prescriptions a year and serves more than 18,000 unique patients, all while maintaining a net promoter score of 83 and an average adherence score of 0.92. Under her leadership, retail pharmacy services grew from three to 11 locations and home infusion services more than tripled, now serving 50,000 patients annually. Dr. Goff’s team oversees 340B compliance for more than 30 Avera locations and has completed more than 16 HRSA audits with no confirmed findings. She also led the growth of Avera’s long term care pharmacy, which now serves more than 8,000 patients across four states, and co-led the planning of a 65,000-square-foot pharmacy integrated services center.
