Dr. Ray is chief innovation and technology officer at Duke University Health System, where he applies clinical, financial and informatics expertise to build enterprise platforms with measurable return on investment. He created the “Finance, Analytics, Strategy Tool” platform to unify hospital and professional billing data, identifying coding gaps, surfacing millions in revenue opportunity and flagging payer underpayments for escalation and recovery. The program’s scalability was validated through licensing to LeanTaaS, a healthcare company exceeding $1 billion in value. Dr. Ray has also led conversational AI integrated with Epic to reduce call volumes and generate operational cost savings. He implemented real-time patient feedback capabilities to improve response rates and accelerate service recovery while proactively addressing concerns. Across these initiatives, he evaluates innovation by impact on clinician workload, patient outcomes and the organization’s financial sustainability.
