Ms. Market oversees denial analytics at Ochsner, focusing on underpayment recovery, commercial recovery audit contractor facilitation, and payer policy review. Her role involves not just reporting denials, but also collaborating with payers to resolve system issues in the claims process. By leading process improvement initiatives and connecting payer policies with denials, she works closely with hospital administrators and department managers to enhance financial outcomes and minimize future denials. With expertise in data mining and business intelligence tools, Ms. Market transforms raw data into actionable insights, promoting a data-driven culture throughout the organization. She emphasizes predictive analytics to anticipate payer trends and operational challenges, ensuring Ochsner remains proactive in its strategies. Under her leadership, the analytics team focuses on storytelling with data, all while maintaining an employee engagement score in the 80th percentile.
