Bringing an extensive background in public administration and public policy to her role as system vice president of revenue cycle, Ms. Ford and her team work to improve the patient customer journey, from registration and billing to claims management and collections. Partnering to educate physicians on coding and records changes, her team has enhanced clinical documentation and accuracy, streamlined billing processes and reduced claim denials to recover millions in denied revenue. By improving charge capture and ensuring timely payments through strategic payer partnerships, she has helped improve organizational financial performance. An early adopter of health IT, AI and data analytics for charge capture, she has driven operational improvements and boosted Renown’s solid balance sheet metrics. Thanks in part to Ms. Ford’s work, the system’s overall business performance has rebounded significantly over the past year, with approximately two-thirds of all patients in the northern Nevada community seeking care at Renown.
