Ms. Gorken leads BayCare Health System’s patient financial services division, overseeing billing, collections, financial counseling and customer service operations across hospitals, outpatient centers and physician practices. She has implemented advanced revenue cycle technologies that improved billing accuracy, reduced denials and enhanced patient satisfaction. Her team has expanded financial assistance programs and improved billing transparency, promoting access to care and equity. Ms. Gorken’s leadership has been especially impactful during times of regulatory change and public health crises. She collaborates with clinical and administrative teams to align financial strategies with the system’s mission of high-quality, compassionate care. Under her guidance, BayCare has earned national recognition for financial stewardship, workplace excellence and patient experience.
