Mr. Nedbal is upgrading the healthcare payment experience at Baylor Scott & White by blending customer-centered design with digital innovation and enterprise strategy. He has led the development of intuitive payment pathways, including two-way pay-by-text functionality and enhanced billing navigation tools that improve patient understanding and increase engagement. By uniting IT, revenue cycle and service teams, Mr. Nedbal has created a seamless, data-informed financial journey that simplifies complex processes and increases transparency. His approach to bill pay redesign has established new benchmarks for patient satisfaction and digital adoption in healthcare finance. Previously a senior leader at Rochester, Minn.-based Mayo Clinic, he now mentors future healthcare leaders as an adjunct professor at UT Dallas, further extending his influence.
